Blog
Practical ideas on customer satisfaction, smiley ratings, feedback kiosks, patient and staff experience.
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Blog
Customer satisfaction score (CSAT) explained in plain English
What a satisfaction score is, how to calculate it from smiley ratings, and how to set a sensible target.
15 Oct 2026 · 1 min read
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Blog
Smiley face ratings: why one tap beats a long survey
Long surveys get skipped. A single tap on a face gets answered, and done right it still tells you exactly what to fix.
15 Oct 2026 · 1 min read
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