Find out why shoppers leave happy, or don't come back
Measure the in-store and online experience at every branch, till and fitting room, and fix problems before they cost you sales.
Sound familiar?
- Long checkout queues you only hear about on social media
- Branches that perform very differently with no clear reason
- Stock-outs and pricing confusion that quietly lose sales
What you will see
- Happy-customer score per branch
- Busiest and weakest hours
- Top reasons for bad ratings (queue, stock, staff, price)
- Branch-to-branch comparison
Where to put it
- Store exits
- Checkout counters
- Fitting rooms
- Customer service desk
- Online order confirmation and delivery SMS
From feedback to action
- Every tap is tagged with place, time and reason
- Tapp points out weak hours, places and top complaints
- Each one comes with a suggested fix you can give to someone
- See whether the score improved after the fix
Ready-made workspace templates
Start from a template. The question and quick reasons are filled in, and you can run several at once.
How was the visit?
“How was your shopping experience today?”
Checkout experience
“How was checkout today?”
Online order & delivery
“How was your order?”
Quick check (thumbs)
“Did you find what you came for?”
Rate your visit (stars)
“How would you rate your visit today?”
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See how your customers feel, starting today
Start free with a link or QR code. Add a smiley box when you are ready.