Patient satisfaction you can see every day, not once a year
Hear from patients right after their visit, at reception, pharmacy, wards and lab, and act on waiting-time and communication issues fast.
Sound familiar?
- Annual surveys that arrive too late to act on
- Waiting-time complaints that never reach managers
- No way to compare departments or shifts
What you will see
- Patient satisfaction by department
- Waiting-time complaints by hour
- Communication and cleanliness trends
- Shift and weekday comparison
Where to put it
- Reception and exit
- Pharmacy counter
- Lab and imaging
- Ward nurse stations
- SMS after discharge or teleconsult
From feedback to action
- Every tap is tagged with place, time and reason
- Tapp points out weak hours, places and top complaints
- Each one comes with a suggested fix you can give to someone
- See whether the score improved after the fix
Ready-made workspace templates
Start from a template. The question and quick reasons are filled in, and you can run several at once.
Patient experience
“How was your visit today?”
Waiting timeDoctor communicationReceptionCleanliness Caring staffShort waitClear explanation
Pharmacy service
“How was the pharmacy service?”
Long waitMedicine not availableUnclear instructionsPrice QuickHelpful adviceFriendly
Inpatient ward experience
“How is your stay with us?”
Nurse response timeNoiseFoodCleanliness Caring nursesClean wardGood food
Read more about healthcare
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Resource
From feedback to action: a simple weekly routine
A 20-minute weekly routine that turns smiley ratings into real improvements, with a printable checklist.
15 Oct 2026 · 1 min read
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Blog
How to measure patient satisfaction every day, not once a year
Annual surveys arrive too late to act on. Daily one-tap feedback at reception, pharmacy and wards shows problems while you can still fix them.
15 Oct 2026 · 1 min read
See how your customers feel, starting today
Start free with a link or QR code. Add a smiley box when you are ready.