Better service at every counter, gate and washroom
Banks, telco shops, government offices, airports and facilities teams use smiley feedback to keep service and cleanliness on track.
Sound familiar?
- Cleaning schedules that don't match real use
- Counter queues that build up unnoticed
- Complaints that arrive days later with no detail
What you will see
- Satisfaction by counter, gate or washroom
- Problem hours for cleaning and staffing
- Top issues (dirty, no soap, slow, staff)
- Location ranking
Where to put it
- Security checkpoints
- Washrooms
- Service counters
- Lounges and gates
- Office reception and canteen
From feedback to action
- Every tap is tagged with place, time and reason
- Tapp points out weak hours, places and top complaints
- Each one comes with a suggested fix you can give to someone
- See whether the score improved after the fix
Ready-made workspace templates
Start from a template. The question and quick reasons are filled in, and you can run several at once.
Branch / service counter
“How was our service today?”
Airport / travel hub
“How was your experience here?”
Washroom cleanliness
“How clean is this washroom?”
Washroom check (thumbs)
“Is this washroom clean?”
Read more about services & airports
From feedback to action: a simple weekly routine
A 20-minute weekly routine that turns smiley ratings into real improvements, with a printable checklist.
15 Oct 2026 · 1 min read
Where to place a feedback kiosk: stores, airports and offices
A practical placement guide for smiley feedback kiosks, with the questions that work best at each spot.
15 Oct 2026 · 1 min read
Smiley face ratings: why one tap beats a long survey
Long surveys get skipped. A single tap on a face gets answered, and done right it still tells you exactly what to fix.
15 Oct 2026 · 1 min read
See how your customers feel, starting today
Start free with a link or QR code. Add a smiley box when you are ready.