Know how customers feel after every support conversation
Ask customers to rate their support with 1 to 5 stars after each ticket, chat, call or help-desk visit. See the average per agent and team, and call back unhappy customers the same day.
Sound familiar?
- No idea how customers felt once a ticket was closed
- Agents get no feedback beyond handle time
- Unhappy customers leave without anyone following up
What you will see
- Average stars by agent and team
- Share of 4 and 5 star answers over time
- Top reasons for low ratings
- Call-backs made after 1 and 2 star answers
Where to put it
- Link sent when a ticket is closed
- Agent link at the end of a chat or call
- WhatsApp and SMS after a callback
- Tablet at the service desk
From feedback to action
- Every tap is tagged with place, time and reason
- Tapp points out weak hours, places and top complaints
- Each one comes with a suggested fix you can give to someone
- See whether the score improved after the fix
Ready-made workspace templates
Start from a template. The question and quick reasons are filled in, and you can run several at once.
Rate our support
“How would you rate the help you got?”
Slow replyProblem not solvedHad to repeat myselfAgent attitude Solved quicklyFriendly agentClear explanation
Service desk rating
“How would you rate today's visit?”
Long waitProblem not solvedStaff attitudeUnclear next steps Quick serviceHelpful staffProblem solved
See how your customers feel, starting today
Start free with a link or QR code. Add a smiley box when you are ready.