Do you know how your customers really feel?
Most businesses find out weeks later, if at all. Tapp shows you the moment a customer answers, and what needs fixing, so you act the same day.
Free to start · No card · Live in minutes
Happy today
92%
▲ 6 vs last week
How was your coffee today?
Now onboarding our first 50 Kenyan businesses
The problem
You find out something went wrong when it's already too late.
They stay quiet
Most people won't stop a manager to complain. They pay, leave and quietly go somewhere else next time.
Surveys get ignored
Suggestion boxes, long forms and follow-up calls take too much effort. Hardly anyone bothers.
News arrives late
By the time a bad review or a monthly report reaches you, the customer, and the chance to fix it, are long gone.
Today vs Tapp
What you use now only hears from a few. Tapp hears from everyone.
How Tapp fixes it
Ask at the right moment. Hear it in one tap. Act the same day.
1
Be where your customers are
A sticker on the counter, a smiley box by the door, a message on WhatsApp after the visit, or a small card on your website. People answer right there, in the moment.
2
One tap. Five seconds.
No app, no sign-up, no long form. A face, a thumbs up or a star. If they want to say more, they can, but they don't have to.
3
See it live. Fix it today.
Every answer shows up on your phone as it happens, by branch and by spot. When someone is unhappy, you get an email within minutes with what went wrong.
Make giving feedback fun
For customers it feels like a tiny game. For your team, goals to hit.
Faces that react
Faces grow when tapped and a burst of confetti says thanks. People see how happy everyone else is today.
- Big, friendly faces anyone can use
- “You're the 47th person today” makes it feel shared
- A mood bar shows they are part of something
How was entry at the gate?
You're the 47th person today
Try it yourself
This is exactly what your customers see.
Tap a face and send it. Then picture that answer landing on your phone a second later.
This demo doesn't save anything.
Feedback
How was your visit today?
Tap the face that matches how you feel.
Made for places where people come and go
A smiley box for your door
Not everyone wants to scan a code. The smiley box catches everyone else, right as they walk out.
- Four big buttons. A light blinks to say thanks.
- Works on Wi-Fi or a SIM card. No internet? It remembers every press and sends them later.
- Runs for days on one charge.
- Rent one for an event, or keep it at your counter.
Get started in 2 minutes
No hardware needed to begin.
Start with a link or QR code today and add a smiley box later.
- Free
1. Create your account
Your name, business name, email and a password. No card needed.
- Free
2. Pick a template
Choose your industry and question. We make your link, QR poster and website button.
- Free
3. Share it and watch
Print the poster, send the link and see answers come in live.
Pricing
Simple prices
Start free. Upgrade when you need more spots or the smiley box.
Starter
Free
For trying it out at one place.
- 1 feedback spot
- 300 answers a month
- Link, QR poster and website button
- Live results
Business
Most popularKES 2,500/ month
For shops, restaurants, clinics and branches.
- Unlimited spots and answers
- Suggestions and tasks for your team
- Thank-you rewards for customers
- Daily goals, streaks and badges
- Download results as a spreadsheet
- Products with their own QR codes and star ratings
Events
From KES 7,500/ event
For conferences, festivals and expos.
- Everything in Business
- Smiley boxes delivered and set up
- A results report after the event
Early prices for pilot customers. Not in Kenya?
Questions people ask
Do my customers need to download an app?
No. They scan a QR code or open a link and it works in their phone's browser. The smiley box needs no phone at all.
How fast do I see the feedback?
Straight away. Answers show up the second someone taps a face, on your phone or laptop.
What if there is no internet at my place?
QR codes and links use the customer's own phone data. The smiley box remembers every press and sends them once it is back online.
Do you collect customers' names or numbers?
No. We record the face they picked, any reasons or comment they choose to give, the time, their rough city and their device type. The internet address itself is deleted after 90 days, and staff feedback never keeps it.Read our privacy summary.
Can I control who sees what?
Yes. Give each person a role (owner, admin, manager, analyst or viewer) and limit them to chosen workspaces and locations, for example a branch manager who only sees their own branch. Two-step sign-in, an activity log and alerts are built in.
Can Tapp connect to our till or other systems?
Yes. Create a key with only the permissions you need to pull results into your reports or send ratings in from your till after a sale.
Can I run several feedback programmes at once?
Yes. Run patient satisfaction at reception, a washroom check and a staff pulse at the same time, each with its own question, reasons, places and results.
How does the thank-you reward work?
You write a message and a code, like “10% off” and THANKS10. After answering, people scratch a card to reveal it and show it at your counter.