Restaurants & delivery
Know about every late, cold or wrong order within minutes
Ask diners and delivery customers how it went, right after the meal or the drop-off. Win back unhappy customers with an apology and a code, and send happy ones to leave you a Google review.
Sound familiar?
You hear about it when it's already too late.
Late and cold deliveries you only hear about in bad reviews
No idea which branch, rider or time slot is letting you down
Happy customers who never leave a review, unhappy ones who never come back
How Tapp helps
Ask at the right moment. Hear it in one tap. Act the same day.
What you will see
- Happy-customer score per branch and rider
- Late, cold and wrong orders by time slot
- Customers won back with a code
- Reviews asked for and opened
Where to put it
- QR sticker on the pizza box or delivery bag
- Receipt and table tent
- WhatsApp message after delivery
- Counter tablet at the till
- Your ordering website or app
From feedback to action
- Every tap is tagged with place, time and reason
- Tapp points out weak hours, places and top complaints
- Each one comes with a suggested fix you can give to someone
- See whether the score improved after the fix
Templates
Ready-made workspaces
Start from a template. The question and quick reasons are filled in, and you can run several at once.
Delivery order
“How was your order?”
LateArrived coldWrong orderMissing item Hot & freshOn timeTasty
Restaurant visit
“How was your meal today?”
Slow serviceFood qualityWrong orderStaff attitude Tasty foodFriendly staffQuick service
Takeaway & pick-up
“How was your order today?”
Long waitWrong orderMissing itemFood quality QuickTastyOrder was right