Live event feedback: fix problems while the event is still on
Feedback forms sent after the event are too late. Smiley kiosks at gates, food courts and toilets show problems in real time.
Tapp team · 15 Oct 2026 · 1 min read
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The worst time to find out the entry queue was a disaster is the day after the event. Live feedback lets you see it at 6:15 PM, while you can still open another gate.
Put feedback in every zone
- Entry gates: How was getting in?
- Food courts: How was the food?
- Toilets: How clean are the toilets?
- Stages and sessions: How was this session?
- Exits: How was the event overall?
Watch the live view
A dashboard by zone shows where happiness is dropping. Quick reasons point to the cause: Entry queue, Sound, Food and drinks, Toilets, Too crowded.
Have a playbook ready
Agree before the event who acts on what:
- entry dips → open the backup gate
- toilet ratings fall → send the cleaning team
- sound complaints at one stage → call the sound engineer
Give sponsors real numbers
After the event, share happiness by zone and session. It is much stronger proof of a good event than a photo gallery.