Insights
Practical ideas on customer satisfaction, smiley ratings, feedback kiosks, patient and staff experience.
Customer satisfaction score (CSAT) explained in plain English
What a satisfaction score is, how to calculate it from smiley ratings, and how to set a sensible target.
15 Oct 2026 · 1 min read
From feedback to action: a simple weekly routine
A 20-minute weekly routine that turns smiley ratings into real improvements, with a printable checklist.
15 Oct 2026 · 1 min read
Live event feedback: fix problems while the event is still on
Feedback forms sent after the event are too late. Smiley kiosks at gates, food courts and toilets show problems in real time.
15 Oct 2026 · 1 min read
Employee pulse: running anonymous daily mood check-ins
A one-tap mood check at the staff exit shows how teams are really doing, without survey fatigue.
15 Oct 2026 · 1 min read
How to measure patient satisfaction every day, not once a year
Annual surveys arrive too late to act on. Daily one-tap feedback at reception, pharmacy and wards shows problems while you can still fix them.
15 Oct 2026 · 1 min read
Where to place a feedback kiosk: stores, airports and offices
A practical placement guide for smiley feedback kiosks, with the questions that work best at each spot.
15 Oct 2026 · 1 min read
Smiley face ratings: why one tap beats a long survey
Long surveys get skipped. A single tap on a face gets answered, and done right it still tells you exactly what to fix.
15 Oct 2026 · 1 min read
See how your customers feel, starting today
Start free with a link or QR code. Add a smiley box when you are ready.